Containment rates in vendor case studies are measured on calls the vendor chose. Ask for the denominator.
Dimmed sections with a dashed outline are placeholders that show the design. Everything at full strength is real.
BEATFOLLOWED BY AIALSO A WIKI TOPICPlaceholder
Voice agents
Software that holds a spoken conversation, usually on a phone line, and acts on it: books, routes, answers or escalates. Distinct from voice assistants by having a job to finish and someone to hand off to when it can’t.
ALSO KNOWN AS · voice AI · phone agents · conversational IVR · AI receptionist
- Items
- 63
- Makers
- 18
- Verified
- 9
- Vapor
- 14
Scores
How the beat scores
Mean across 63 items · 4,180 votes
Real2.9
Useful3.2
Notable4.0
Novel3.6
Hype gap
Talked about more than it works.
▲ +0.8 hype
Trend
Mentions vs. things that shipped
26 weeks · items + entity mentionsShipped or verifiedAnnounced, pending or vapor
MayJunJulAugSepOct
Mentions nearly doubled in eight weeks. Shipped items rose by about a third. Most of the new talk is outbound sales callers, which is also where the vapor is.
Graph
Connected in the knowledge graph
Edge weight = items linking bothInsights
What the graph shows
Written by AI from the graph · each cites items
Every verified deployment in this beat hands off to a human in under 30 seconds. None of the vapor items mention handoff at all.
Within this beat
Turn-taking and barge-in▼ −0.2 underOpen TTS models▼ −0.5 underPhone-tree replacement▲ +0.3 hypeOutbound sales callers▲ +2.0 hypeClinical scheduling▲ +0.6 hypeSubtopics
1Verified
Real4.2Useful3.7Notable3.6Novel3.9
2Verified
Real4.0Useful3.6Notable4.1Novel3.5
3Shipped
Real4.3Useful3.9Notable3.4Novel3.0
5Pending
Real3.1Useful3.4Notable3.3Novel2.6
6Vapor
Real1.3Useful1.5Notable3.2Novel2.8
WIKI ENTRY · UPDATED 19 OCT · ENTITY ID va-0042